Helpdesk Intern – Associate

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Role

The Helpdesk Intern will be part-time and responsible for supporting internal users, troubleshooting network problems. In this role, the intern will work with customers to determine and resolve problems efficiently with customer service focus on the general Helpdesk queue. As an intern in our IT department, you must be able to set up a desk along with all peripherals that go with new desk set up.

The ideal candidate will be someone with 1+ years of IT experience, a background in pc end user support, good communication skills, in the process of obtaining an associate degree in Computer Science (or related degree) and have the desire to provide outstanding support.

Responsibilities

• Provide first level assistance to internal resources including executives
• Provide high level of professionalism when dealing with employees
• Will be required to document, track and monitor the issues to resolution.
• Provide hardware troubleshooting of laptops, desktops and misc. electronic devices.
• Provide standard onboarding/terming of employees.
• Configure and deploy desktop/laptop, create various accounts, provision phone,
• Provide de-provisioning of outgoing employees
• Delete accounts, deactivate equipment, create backups, etc.
• Provide Microsoft desktop support:
• Deployment of new machines (laptops, desktops)
• Add end user to a corporate domain
• Manage Administrative local privileges on desktops/laptops
• Install and configure desktop OS’s (Windows 10 and Mac OS) for various scenarios.
• Install, configure, and support Office 365.
• Install and manage security software on desktops
• Support VPN users
• Assist in the administration of Active Directory

Qualifications

• Good Troubleshooting skills with Windows 10 and Mac OS
• Knowledge of Active Directory
• Knowledge on Cisco based Video conferencing administration
• Knowledge of Microsoft productivity suite
• Working knowledge of TCP/IP networks and system troubleshooting (subnets, firewall concepts, ports, and routing)
• Knowledge of DNS, DHCP, email and IP routing
• A+, Microsoft, or Cisco certifications are an asset
• Systems administration experience is an asset