Human Services Intern

Do you have a passion for making a difference in someones life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged?

We are seeking a dynamic, team-oriented and caring intern that is in a four-year undergraduate degree program or a recent college graduate to join our spirited team. The length of the internship is 15-20 hours per week for 12-15 weeks. As an intern, you will have the opportunity to play an active role in workforce development at one of EDSIs program offices. You will be paired with a mentor in your assigned office and work on projects and learning goals that are meaningful to you.

Scope of Position

• To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement
• Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving
• This position requires an organized individual who can efficiently handle several responsibilities simultaneously

Essential Functions

• Assist in the preparation and reviewing of reports (Extended TANF, cash closing, activity change, countdown to placement report, etc.)
• Create solutions to participant attendance problems
• Oversee participant activities and assist with coordination of workshop schedules
• Provide consistent and comprehensive case management and follow-up
• Provide individualized assessment of work, family and personal development needs and opportunities
• Provide referrals to appropriate community service or social service agencies when needed
• Coordinate participant retention services and accommodate participant work schedules
• Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
• Share information with appropriate staff and/or funding agencies
• Maintain participant files as specified by contractor
• Build a professional one-on-one working relationship with participants to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes assessment, individualized attention and coordination.
• Ensure participants follow through with planned activities and required hours as outlined in contract with funding agency
• Ensure that positive outcomes and goals are met as required by contract
• Attend weekly DST meetings to ensure updates are made to proper agencies regarding participants
• Coordinate weekly voluntary group meetings with participants to discuss barriers and concerns

Bring your expertise to EDSI where you will be able to live our values every day: show up, smile and support!

Required Experience

Required Experience

• Ability to be highly organized and detail-oriented, follow deadlines, juggle multiple tasks, take initiative and manage personal workload
• Excellent computer skills and knowledge of Excel, Word and PowerPoint
• Strong interpersonal skills and a passion for helping others
• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Customer service experience preferred

Keyword: Human Services,intern,customer service