Demand Response Operations Intern

Enel is a globally recognized leader in sustainable energy and is consistently named one of Fortune Magazine’s “Companies that are Changing the World.” It is also one of the largest and most trusted energy companies in the world, serving around 70 million customers in more than 30 countries across 5 continents. The Enel Group vision is about Open Power. Open Power means opening energy access to more people; opening the world of energy to new technologies; opening new ways for people to manage energy; opening new uses of energy; and opening more partnerships. These are ambitious goals and we are pursuing them with the passion of more than 65,000 people whose brilliant work is based on our values of Responsibility, Innovation, Trust and Proactivity. At Enel North America, our businesses are leading the energy transition, creating the sustainable energy solutions of the future to help individuals, businesses and communities change energy into lasting value.

The Opportunity

The Demand Response Operations Intern works with Demand Response Operations team in the Network Operations Center in Boston. Our team helps deliver on North American demand response program commitments by leading implementation, managing execution, and coordinating operational support for Enel X’s demand response programs.

The ideal candidate will have a strong desire to become well-versed in demand response markets, our proprietary software systems, and operational protocols. You will support the Demand Response Operations team in implementing new demand response programs, engage and educate our customers, build tools that automate and streamline demand response processes.

We will provide you with the opportunity to learn about the intricacies of demand response market operations, take on serious projects with real business impacts, flex your analytical and process improvement muscles, work with the best team in the industry, and develop lifelong professional connections.

What You’ll Do At Enel

Responsibilities, include, but not limited to:

Support Enel X customer success in demand response and demand management programs

• Support outbound customer communication efforts, including direct outreach to customers before, during, and after demand response dispatches.
• Support maintenance and improvement of systems/platforms, workflows, and tools, including identification and resolution of issues impacting program execution

Analyze demand response and demand management risks and results

• Run demand response program health reports to identify and communicate operational risk; manage exception-handling processes for product configurations
• Support post-dispatch performance analysis and communicate to broad group of stakeholders

Support ongoing training and process optimization initiatives

• Maintain and update processes that increase operational efficiency and improve customer service delivery
• Leverage systems understanding to drive improvements to hardware and software performance
• Develop training materials for internal teams to consistently deliver top notch service.
• Support cross-functional strategic initiatives as appropriate

Who You Are

• Students actively enrolled in an accredited college or university
• Proficiency with MS Office programs
• Competency with SForce Connect or similar technology
• Excellent analytical skills and ability to manipulate large data sets
• Experience in energy management, power generation, and related technologies, preferred
• Experience in a customer-facing or field operations role, preferred

What Enel Offers You

• A rapidly growing yet well-established business,
• Ability to work with employees from many different cultures and backgrounds.,
• Benefits and rewards that support the life and well-being of you and your family.,
• One of the world’s most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable.,
• Opportunity to grow and develop your career with the support and mentorship of senior leaders.,
• Various forms of flexibility to help you integrate your life with your professional commitments.

Notice to Recruiters & Staffing Agencies

Enel North America has an internal talent acquisition department and designated career site for individuals looking to join our team. Enel North America will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Enel North America, in any capacity will be considered property of Enel North America. This policy is applicable to all Enel North America locations and will be the responsibility of third parties and vendors to understand this policy. Enel North America will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

EEO Statement

Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Accessibility – If you require accessibility assistance applying for open positions please contact [email protected].